by Michelle | Feb 20, 2014 | Business Owners, Business Start-up, Flexibility, Great Service, Phone Answering
Increasing flexibility has become a serious requirement of today’s business landscape – especially if you own a business. And whilst business owners have always had more flexibility than most, until now, it’s always been rather a bit of a trade off between... 
by Michelle | Jul 2, 2013 | Business Owners, Business Start-up, Business Success, Customer Experience, Do what you're great at, Entrepreneurs, Great Service, Outsourced Admin, Women Business Owners
In the 14 years since I started SOI, I’ve had the very great privilege of getting to know a great many business owners and watch them develop and grow their businesses a step at a time. We’ve seen so many of those businesses flourish and grow. Generally, when we’ve... 
by Michelle | Apr 30, 2013 | Entrepreneurs, Great Service, Small Business Planning, Women Business Owners
Given every news channel has been talking about the potential for increased conflict with North Korea for the last couple of weeks, I thought now might be a good time to visit how to deal with conflict. Although the potential for conflict exists in every workplace,... 
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter... 
by Michelle | Nov 15, 2012 | Customer Experience, Do what you're great at, Great Service, Outsourced Admin
Customer service is king…and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following... 
by Michelle | Nov 6, 2012 | Business Start-up, Customer Experience, Freeing up time, Great Service, Small Business Planning, Women Business Owners
You have the latest iPhone, Android, HTC (insert whatever brand you carry). You love it. It can do so many things. You can check email, play games, connect on social media, read the paper, take photos – all from wherever you find yourself. When you think about it, all...
