by Michelle | Jan 12, 2014 | Business Owners, Business Start-up, Business Success, Do what you're great at, Entrepreneurs, Freeing up time, Outsourced Admin, Phone Answering, Women Business Owners
It’s often at this point in the year, when you start seeing blogs, news stories, etc popping up on business trends for 2014 or business lessons from 2013. Now of course it’s important to keep a watching eye on trends that might impact your business. However, contrary... 
by Michelle | Dec 20, 2013 | Business Owners, Business Success, Freeing up time, Life Balance, Outsourced Admin, Phone Answering, Women Business Owners
From time to time on my blog, I’ve talked about taking the time to review where your business is currently at and the end of the year or mid year (aka end of financial year) are often good times for that. I’m thrilled to say, we’ve had a good solid year... 
by Michelle | Sep 18, 2013 | Business Owners, Business Success, Life Balance, Outsourced Admin, Phone Answering, Women Business Owners
I love September – it’s warm and gorgeous outside my office window and as I watch, I can see people enjoying their weekend. Australians just seem that bit happier with life. It’s also that time of the year when we’re in that serious revenue producing part of the... by Michelle | Jul 23, 2013 | Business Start-up, Business Success, Entrepreneurs, Outsourced Admin, Outsourcing, Phone Answering, Small Business Planning, Women Business Owners
Marketing is a crucial part of establishing and growing any business. Regardless of what age, stage or industry your business is in, it’s vital to define who your ideal customer is and figure out how to reach them. No matter how great your product or service,... 
by Michelle | Feb 5, 2013 | Business Start-up, Entrepreneurs, Freeing up time, Life Balance, Phone Answering, Women Business Owners
You’re back in the office. The sun is shining, you have exciting business plans for 2013 and all you need is a week in a vacuum to get yourself sorted. What you’ve got, however, is ringing phones, 10 more phone calls to return, a mountain of emails, harried customers... 
by Michelle | Oct 11, 2012 | Business Start-up, Customer Experience, Great Service, Phone Answering, Women Business Owners
Over the last 12 months or so the string of poor profit results seen by the retail sector and the resulting wailing by behemoths David Jones and Myer and the like might lead one to believe that ‘retail’ in Australia was dying. And yet, there are droves of European...
