by Michelle | Jan 29, 2013 | Building Leverage, Business Start-up, Customer Experience, Do what you're great at, Small Business Planning, Women Business Owners
Research says you only have 7 seconds to make an impression. Yes, 7 seconds. And let’s face it, by the time you’ve started speaking you’ve probably already used, maybe even wasted, a couple, if not all of those precious seconds. This Blog Features: What matters in the... 
by Michelle | Jan 15, 2013 | Business Start-up, Customer Experience, Outsourcing, Small Business Planning, Women Business Owners
One of the biggest things that you’ll have to face as a business owner is a seemingly endless array of distractions – on a daily basis. Distractions from new product/services decisions, new opportunities, deadlines, suppliers, clients, business partners, the family,... 
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter... 
by Michelle | Nov 15, 2012 | Customer Experience, Do what you're great at, Great Service, Outsourced Admin
Customer service is king…and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following... 
by Michelle | Nov 6, 2012 | Business Start-up, Customer Experience, Freeing up time, Great Service, Small Business Planning, Women Business Owners
You have the latest iPhone, Android, HTC (insert whatever brand you carry). You love it. It can do so many things. You can check email, play games, connect on social media, read the paper, take photos – all from wherever you find yourself. When you think about it, all... 
by Michelle | Oct 11, 2012 | Business Start-up, Customer Experience, Great Service, Phone Answering, Women Business Owners
Over the last 12 months or so the string of poor profit results seen by the retail sector and the resulting wailing by behemoths David Jones and Myer and the like might lead one to believe that ‘retail’ in Australia was dying. And yet, there are droves of European...
