by Michelle | Sep 18, 2014 | Business Owners, Business Start-up, Customer Experience, Do what you're great at
Confused about your business’ finance? You’re not alone. Speak to any business owner and you’ll find frustrations around their finances often occupy their mind in the wee small hours. And that the government keeps changing the rules each budget period doesn’t exactly... 
by Michelle | Jan 12, 2014 | Business Owners, Business Start-up, Business Success, Do what you're great at, Entrepreneurs, Freeing up time, Outsourced Admin, Phone Answering, Women Business Owners
It’s often at this point in the year, when you start seeing blogs, news stories, etc popping up on business trends for 2014 or business lessons from 2013. Now of course it’s important to keep a watching eye on trends that might impact your business. However, contrary... 
by Michelle | Jul 2, 2013 | Business Owners, Business Start-up, Business Success, Customer Experience, Do what you're great at, Entrepreneurs, Great Service, Outsourced Admin, Women Business Owners
In the 14 years since I started SOI, I’ve had the very great privilege of getting to know a great many business owners and watch them develop and grow their businesses a step at a time. We’ve seen so many of those businesses flourish and grow. Generally, when we’ve... 
by Michelle | Mar 12, 2013 | Do what you're great at, Entrepreneurs, Freeing up time, Outsourced Admin
I saw a short, but wonderfully inspiring, video this morning that I had to share. It’s by an eight or nine year old child. Yes, you read that correctly. He’s in primary school – scripted, probably – but boy is he good. And wise, oh my goodness. Although... 
by Michelle | Jan 29, 2013 | Building Leverage, Business Start-up, Customer Experience, Do what you're great at, Small Business Planning, Women Business Owners
Research says you only have 7 seconds to make an impression. Yes, 7 seconds. And let’s face it, by the time you’ve started speaking you’ve probably already used, maybe even wasted, a couple, if not all of those precious seconds. This Blog Features: What matters in the... 
by Michelle | Nov 15, 2012 | Customer Experience, Do what you're great at, Great Service, Outsourced Admin
Customer service is king…and all of that. Did you just groan or roll your eyes? Yes, me too. Aha! Now that I’ve got caught your eye, I thought it was time to talk about why everyone knows it’s important, but pays so very little attention to actually following...
