by Michelle | Jan 15, 2013 | Business Start-up, Customer Experience, Outsourcing, Small Business Planning, Women Business Owners
One of the biggest things that you’ll have to face as a business owner is a seemingly endless array of distractions – on a daily basis. Distractions from new product/services decisions, new opportunities, deadlines, suppliers, clients, business partners, the family,... 
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter... 
by Michelle | Sep 4, 2012 | Freeing up time, Outsourcing, Small Business Planning
Last post, I wrote about an issue many business owners face – finding the time to spend working on, rather than just in, their business. If that’s you too, don’t worry, you’re far from alone. Today, you’ll find some practical ideas for how to claw some time in your... 
by Michelle | Aug 21, 2012 | Building Leverage, Do what you're great at, Freeing up time, Outsourcing
5 Ways to Create Leverage for Your Business If you’re an entrepreneur, especially if it’s your first venture, you most likely started your business on a tiny shoestring and are likely tobe doing most, if not all of the work yourself. It’s great that you’re prepared to...
