by Michelle | Feb 5, 2013 | Business Start-up, Entrepreneurs, Freeing up time, Life Balance, Phone Answering, Women Business Owners
You’re back in the office. The sun is shining, you have exciting business plans for 2013 and all you need is a week in a vacuum to get yourself sorted. What you’ve got, however, is ringing phones, 10 more phone calls to return, a mountain of emails, harried customers... 
by Michelle | Jan 29, 2013 | Building Leverage, Business Start-up, Customer Experience, Do what you're great at, Small Business Planning, Women Business Owners
Research says you only have 7 seconds to make an impression. Yes, 7 seconds. And let’s face it, by the time you’ve started speaking you’ve probably already used, maybe even wasted, a couple, if not all of those precious seconds. This Blog Features: What matters in the... 
by Michelle | Jan 15, 2013 | Business Start-up, Customer Experience, Outsourcing, Small Business Planning, Women Business Owners
One of the biggest things that you’ll have to face as a business owner is a seemingly endless array of distractions – on a daily basis. Distractions from new product/services decisions, new opportunities, deadlines, suppliers, clients, business partners, the family,... 
by Michelle | Dec 11, 2012 | Business Owners, Business Start-up, Business Success, Entrepreneurs, Small Business Planning, Women Business Owners
Being able to create new business opportunities is the absolute lifeblood of any business and the business owner. These days so many people rely on technology (email and websites) to do the majority of the work. And frankly who likes calling prospects anyway. But... 
by Michelle | Dec 4, 2012 | Business Start-up, Small Business Planning, Women Business Owners
Last week, I read with interest a three part piece in SmartCompany on the 7 stages of business. It got me thinking about how and where we’re heading in our businesses. So many of us got into business to ‘escape’ the 9-5 grind only to find ourselves working 7-10 often... 
by Michelle | Nov 27, 2012 | Customer Experience, Great Service, Outsourcing, Women Business Owners
Recently we posted five tips for exceptional customer service. Today, we wanted to take that one step further and talk about how to create customer delight. You’d be right in thinking that it is a by-product of exceptional customer service because without the latter...
